Privacy Policy - SwiftRecover

1. Introduction

Welcome to SwiftRecover ("we", "our", "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

SwiftRecover is a vehicle recovery and transportation service platform operating throughout the United Kingdom. We connect customers needing vehicle transportation with professional transporters.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is SwiftRecover Ltd, Company No. 12345678
123 Recovery Road, Manchester, M1 2XY, United Kingdom
Email: admin@swiftrecover.co.uk
Phone: 0800 123 4567

2. Information We Collect

We collect and process the following information about you:

2.1 Information you provide to us:

• Personal identification information (name, email address, mobile number, postal address)
• Account login details (email address and password)
• Vehicle information (registration number, make, model, condition)
• Payment information (we do not store full credit card details)
• Location data (pickup and delivery locations)
• Communications you send to us
• For transporters: business details, vehicle fleet information, driver information, insurance documents

2.2 Information we automatically collect:

• Technical information including IP address, browser type and version, operating system
• Information about your visit including pages viewed, time spent on our site
• Location data (if you permit location sharing)
• For transporters using our tracking features: real-time location data during active jobs

2.3 Information we receive from third parties:

• Information from payment processors regarding your payments
• Information from identity verification services
• Information from vehicle databases to verify vehicle details

3. How We Use Your Information

We use your information for the following purposes:

4. Cookies

We use cookies and similar technologies to provide and improve our services. Cookies are small text files that are placed on your device when you visit our website. They allow us to recognize your device and store information about your preferences or past actions.

We use the following types of cookies:

• Essential cookies: Required for the operation of our website and services
• Analytical/performance cookies: Allow us to recognize and count visitors and see how they move around our website
• Functionality cookies: Enable us to personalize content for you
• Targeting cookies: Record your visit to our website, the pages you visit, and the links you follow

You can manage your cookie preferences by adjusting your browser settings. However, please note that if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

For detailed information about the cookies we use, please see our Cookie Policy.

5. Data Sharing

We may share your personal information with:

• Transporters: When you book a vehicle recovery service, we share necessary information (such as contact details, pickup/delivery locations, and vehicle details) with the assigned transporter.
• Payment processors: To process your payments securely.
• Service providers: Including cloud hosting providers, email service providers, customer support tools, analytics providers.
• Professional advisers: Including lawyers, accountants, and insurers where necessary.
• Government and regulatory authorities: When required by law, court order, or regulatory requirement.
• Potential buyers: If SwiftRecover is sold or its assets are transferred, personal information may be disclosed to potential buyers.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

6. International Transfers

We primarily store and process your data within the United Kingdom and the European Economic Area (EEA). However, some of our service providers may be based outside these regions.

When we transfer your data outside the UK or EEA, we ensure a similar degree of protection by implementing at least one of the following safeguards:

• Transferring to countries that have been deemed to provide an adequate level of protection by the UK government or European Commission.
• Using specific contracts approved by the UK government or European Commission that give personal data the same protection it has in the UK and Europe.
• Transferring data to US-based providers that are part of applicable data protection frameworks.

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. These measures include:

• Encryption of sensitive data
• Secure authentication systems
• Regular security assessments
• Staff training on data protection
• Access limitations to personal data

We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For customers and transporters, we typically retain account information and transaction data for 6 years after your last activity, in line with UK tax requirements.

For marketing purposes, we retain your information until you opt-out or after 2 years of inactivity.

9. Your Legal Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to be informed about how we use your personal data
• Right of access to your personal data
• Right to rectification if your personal data is inaccurate or incomplete
• Right to erasure (the 'right to be forgotten') in certain circumstances
• Right to restrict processing in certain circumstances
• Right to data portability, allowing you to obtain and reuse your data
• Right to object to processing based on legitimate interests or direct marketing
• Rights regarding automated decision making and profiling

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may need to request specific information from you to help us confirm your identity.

You will not have to pay a fee to access your personal data or to exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

10. Marketing Communications

We may use your personal data to send you information about our services that might be of interest to you. You can opt out of these communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your preferences in your account settings
• Contacting us directly using the information in the "Contact Us" section

11. Children's Privacy

Our services are not intended for children under 18 years of age, and we do not knowingly collect personal data from children. If we learn that we have collected personal data from a child under 18, we will delete that information as quickly as possible.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new Privacy Policy on this page and, where appropriate, sending you a notification. You are advised to review this Privacy Policy periodically for any changes.